Support

Returns & refunds

If your cup is not quite what you hoped for, we listen and help with a thoughtful return.

Conditions

Items must be sealed, unused, and within 7 days of delivery.

Keep your invoice or order number so we can find it quickly.

We guide you in sending it back; once received and checked, we exchange or refund.

Photograph the condition and contact us within 48 hours — we replace it, shipping free.

See the complete terms on our Return policy page.