Frequently asked questions

Tea is packed in small batches, moisture-sealed. Keep it dry, away from sunlight and strong odors; reseal after each use.

Standard nationwide takes 2–5 working days; inner-city Ha Long and Hanoi offer express within 24 hours. See the Delivery page for details.

Cards, bank transfer, VNPay, and cash on delivery (COD) — all at Shopify's secure checkout.

Each tea family has its own water temperature, ratio, and steeping time — see the “Brewing guide” on each product page.

Choose a Gift Box in the Collections; at the ritual step you can add gift wrapping and a handwritten calligraphy card.